Refund Policy
We have a 30-day return policy, for damaged items, which means you have 30 days after receiving your item to request a return. Only damaged or incorrect items are eligible for a return.
To be eligible for a return, you must submit a picture of the damaged (or incorrect) item.
To start a return, you can contact us at stephani@stephaniezatoff.com.
If your return is accepted, a replacement item will be issued. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at stephani@stephaniezatoff.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected the pictures of the damaged item and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stephani@stephaniezatoff.com.
Disclaimer: Shipping Time for Products Manufactured Outside the US
Please note that products manufactured outside the United States may experience longer shipping times compared to domestically produced items. This is due to various factors, including but not limited to:
1. International Shipping: When products are shipped from overseas, they are subject to international shipping processes, which can involve customs clearance, inspections, and other procedures. These additional steps may contribute to delays in the delivery process.
2. Distance and Transportation: The geographical distance between the manufacturing location and the destination country can impact shipping times. Longer distances often require more time for transportation, especially when considering different modes of transportation such as air, sea, or land.
3. Customs and Import Regulations: Each country has its own customs and import regulations, which can affect the speed at which products are processed and released for delivery. These regulations may involve document verification, duty assessment, and compliance checks, potentially causing delays.
4. Logistics and Handling: International shipping involves multiple parties, including shipping carriers, customs agents, and local delivery services. Coordination between these entities can sometimes lead to logistical challenges, resulting in longer shipping times.
While we strive to provide accurate estimates for shipping times, please understand that these factors are beyond our control. We recommend considering these potential delays when placing an order for products manufactured outside the US. We appreciate your patience and understanding in such situations.